Managing client relationships
For professional services organisations, the effective management of client relationships lies at the heart of a sustainable business model.
The section first discusses why managing these relationships is so critical and then sets out a structure for managing the client interface within a project context.
Then the processes that are applicable to the ongoing management of client relationships are explained followed by some reference points for further research.
This section is maintained by Sudersan Vassen of Volmar Construction Inc.
Checklist: Client briefing meeting
Checklist: Client feedback
Checklist: Consultancy appointments