The Property Ombudsman guide to lettings

This section features guidance, case studies and best practice information from The Property Ombudsman on holding deposits, referencing, inspections, renewal fees, communication and the Consumer Protection from Unfair Trading Regulations 2008.

This section is maintained by Peter Habert of The Property Ombudsman.

This section originates from The Property Ombudsman and constitutes its opinion based on its work as a government-approved redress provider. The Ombudsman Service: Property also provides independent redress as a government-approved provider on Sales, Lettings and other disputes. There are 2 schemes. Each has its own approach. The sections below are the TPO approach. This material provides generic advice to help RICS members exercise their professional judgment in particular circumstances.