Document downloads - How to deal with complaints

Available downloads

• UK residential real estate agency

  Published September 2017
  Effective from 11 September 2017
  
  With the increased focus on the need for ethical practice and transparency in the residential property market this RICS professional statement sets out clearly the responsibilities of residential property agents to ensure they are working to the highest ethical and professional standards.
  
  The 5th edition of the Blue Book, UK Residential Property Standards, has been archived as it has been superseded by the 6th edition.

  • UK residential estate agency, 6th edition

    • File type: PDF
    • Size: 966.62 KB
    • Download
  • ARCHIVE: Blue Book 5th edition (October 2011)

    • File type: PDF
    • Size: 3.49 MB
    • Download
  • ARCHIVE: Addendum for the Blue Book, 5th edition (May 2012)

    • File type: PDF
    • Size: 627.7 KB
    • Download
  • ARCHIVE: Addendum for the Blue Book, 5th edition (June 2013)

    • File type: PDF
    • Size: 868.02 KB
    • Download
  • ARCHIVE: Addendum for the Blue Book, 5th edition (July 2014)

    • File type: PDF
    • Size: 623.96 KB
    • Download
  • ARCHIVE: Information alert August 2014: Interpreting the CPRs, BPRs and associated guidance from OFT and CMA

    • File type: PDF
    • Size: 925.63 KB
    • Download
  • ARCHIVE: Residential estate agency standards, 4th edition (October 2010)

    • File type: PDF
    • Size: 1.6 MB
    • Download
  • ARCHIVE: November addendum, Residential estate agency standards, 3rd edition (November 2009)

    • File type: PDF
    • Size: 590.37 KB
    • Download
  • ARCHIVE: Residential estate agency standards, 3rd edition (July 2009)

    • File type: PDF
    • Size: 2.85 MB
    • Download