Complaints-handling procedures

This document is only available with a paid isurv subscription.

If an initial complaint is not handled well, the consumer has the right to take their grievances externally. All of the external redress schemes require that the complainant has gone through and exhausted the agent’s internal complaints system. The requirement to have a clear internal complaint system forms part of the...

Explore the subscription options here to get full access to isurv, including downloads.

Try isurv for free!

You can get instant access to a free, 7-day trial of isurv simply by filling in the free trial form. Please note that the free trial includes full access to isurv with the exception of downloadable content which is only available with a paid subscription.

Sign up for the isurv newsletter, to receive a monthly round-up of the latest isurv updates.

For further questions, don't hesitate to call: +44(0)247 686 8555.