Professional conduct what's new? Autumn/Winter 2020-21 Updates Client care New author Hirji Hirani has updated this section to reflect the newest Rules of Conduct and included a new section on the impact of COVID-19 on the way we work. Dispute resolution: mediation Author Adrian Wilson has updated this section with new information on how COVID-19 has affected mediation. Consultation drafts See iConsult to review the latest RICS standards and guidance drafts. Go to Professional conduct hompage