Conflict avoidance and dispute resolution in construction

This guidance note summarises what is meant by conflict avoidance and dispute resolution. It identifies the key issues that all surveyors should understand in respect of these distinct substantive areas. It cannot cover every issue or every technique for avoiding disputes, nor can it cover the wide-ranging issues that relate to dispute resolution, the applicable rules or strategies that might be adopted.

Guidance is given in respect of conflict avoidance processes and dispute resolution techniques that are encountered within the industry under the following headings, which follow the Assessment of Professional Competence (APC): General principles (Level 1: Knowing), Practical application (Level 2: Doing), Practical considerations (Level 3: Doing/Advising).

This is part of the RICS QS and Construction Standards.