The Property Ombudsman guide to sales
This section features guidance, case studies and best practice information from The Property Ombudsman (TPO) on commission fees, keys, offers, communication and the Consumer Protection from Unfair Trading Regulations (2008).
This section originates from The Property Ombudsman and constitutes its opinion based on its work as a government-approved redress provider. The Ombudsman Service: Property also provides independent redress as a government-approved provider on Sales, Lettings and other disputes. There are 3 schemes. Each has its own approach. The sections below are the TPO approach. This material provides generic advice to help RICS members exercise their professional judgment in particular circumstances.