Mediation is an alternative method of settling disputes, part of the family of dispute resolution processes known as ADR (alternative dispute resolution). It is a way of resolving differences between parties and is voluntary.
Any party can initiate a mediation as a method of dispute resolution. It is more likely to produce results and can save time and cost.
The mediator is normally accredited by an appropriate body and can be a surveyor or other professional from another discipline. RICS trains mediators itself and offers its own mediation service – see the RICS Dispute Resolution Service website.