Client care

Managing a practice: client care

Clients expect high standards of service and, as professionals, surveyors have a duty to act with integrity, honesty, openness, transparency and accountability at all times.

Conflicts of interest must be disclosed to clients to maintain objectivity. 

In the event of client dissatisfaction, member's must have a complaints handling procedure to ensure the matter is addressed professionally.

This section is maintained by Hirji Hirani.

Related content

RICS standards and guidance: Practice Management Guidelines

Templates: Complaints log template