Introduction
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Where's the 'added value'? One valid criticism of the approach described in Assessing services that can kill centres on the role of the surveyor. Does this ‘1 or 3’ approach convert us into (as 1 conference delegate claimed) ‘box-ticking monkeys’? Is our decision-making process dependent on the production of the necessary...Explore the subscription options here to get full access to isurv, including downloads.
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