Client care

Managing a practice: client care

Clients expect high standards of service and, as professionals, surveyors have a duty to act with integrity, honesty, openness, transparency and accountability at all times.

Conflicts of interest must be disclosed to clients to maintain objectivity. 

In the event of client dissatisfaction, members must have a complaints handling procedure to ensure the matter is addressed professionally.

This section is maintained by Hirji Hirani.

Related content

Related standard: Practice management guidelines (archived)

Related template: Complaints log template