Developing an inclusive environment

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In recent years, the Disability Discrimination Act (DDA) 1995 and 2005, which brought in the duties of reasonable adjustments under Parts 2 (Employment) and 3 (Goods and Services), have had their impact on access provision. The case of David Allen against the Royal Bank of Scotland (nicknamed the 'David v Goliath' case) demonstrated this. RBS was ordered...

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