Handling conflict or dispute

This document is only available with a paid isurv subscription.

Despite adopting an approach of dispute avoidance by having a clear management strategy (supported by the majority of leaseholders), the law allows for an individual leaseholder to raise a dispute either: directly to the entity responsible for the management function or to their appointed agent. Managing agents are obligated to have a complaints-handling...

Explore the subscription options here to get full access to isurv, including downloads.

Try isurv for 1 month!

You can now get unlimited access to all isurv channels with our 1-month pass, available for only £75. To find out more, enquire with our team using our form.

Sign up for the isurv newsletter to receive a monthly round-up of the latest isurv updates.

For further support, please contact us by emailing isurv@rics.org or calling +44 (0) 247 686 8584