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Complaints handling

complaintsComplaints handling, 1st edition, published in July 2016.

The purpose of this guidance note is to provide residential surveyors and valuers with information to assist in handling complaints and direct them towards more detailed guidance from RICS.

IPMS: Industrial Buildings opened for consultation on 5 July 2016. Consultation closes 30 September 2016.

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New section: BIM for FM

New authors Graham Kelly and Kieran Stapleton outline the approach to facilities management and discuss core drivers of BIM-enabled FM.

The values and challenges of implementation are explained and then explored in case examples.

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