Ombudsman Services guide to sales

In residential sales, it is important to remember the consumers' rights, whether it is the right to cancel a contract or the right to accurate information when entering into agreements with agencies.

This section sets out the various requirements with regards to communicating offers of sales to clients, factors affecting transactional decisions, conflicts of interest and types of agency in accordance with the UK Residential real estate agency, 6th edition 

This section is maintained by Nicolette Granite of Ombudsman Services: Property.