Ombudsman Services guide to lettings

This section sets out the whole process that lettings agents need to go through for residential lettings from signing the initial contract to the end of the tenancy agreement.

It includes sections on cancellation rights, marketing, the services that letting agents can offer from inventory to repairs and legislation and rules.

Note: On 6 February 2018 Ombudsman Services (OS) announced it will withdraw from complaints handling in the property sector as it launches a major dialogue with consumers to help tackle an ‘imbalance in power’ in the housing sector.

OS will work with charities, consumer groups, property professionals and the public on a major report around the creation of a single housing ombudsman for submission to the Ministry of Housing, Communities and Local Government in the spring.

In the meantime, OS will begin a managed withdrawal from the current schemes it operates for surveyors, managing agents, estate agents and letting agents by 6 August 2018. Further information on the withdrawal, along with FAQs, is on the website.

This section is maintained by Nicolette Granite of Ombudsman Services: Property.