Consumer protection
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Legislation Consumer protection from unfair trading The Competition & Markets Authority (CMA) has published Guidance for lettings professionals on complying with consumer protection laws. RICS published UK residential estate agency, 6th edition that also covers this. The principal legislation regulating unfair terms in contracts concluded with consumers is now the Consumer Rights Act 2015 (which repealed and replaced The Unfair Terms...Explore the subscription options here to get full access to isurv, including downloads.
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