Letting the property

5 Letting the property

This chapter provides guidance on marketing a rental property for a landlord (or a sublease for a tenant) from the securing of instructions to finalising the lease. It should be read in conjunction with other relevant sections of these standards and is specific to practice in the UK. Following this guidance will help you meet these principles in the Real Estate Agency Code:

 1.  To conduct business in an honest, fair, transparent and professional manner.
 2.  To carry out work with due skill, care and diligence, and ensure that staff employed have the necessary skills to carry out their tasks.
 5.  Not to discriminate unfairly in any dealings.
 6.  To ensure that all communications are fair, clear, timely and transparent in all dealings with clients.
 7.  To ensure that all advertising and marketing material is honest, decent and truthful.
 8.  To ensure that any client money is held separately from other monies and is covered by adequate insurance.
 10.  To ensure that it is made clear to all parties for whom you are acting the scope of your obligations to each party.
 11.  Where provided as part of the service, to give a realistic assessment of the likely selling, buying or rental price, or associated cost of occupancy, to the client based on market evidence and using best professional judgment.
 12.  To ensure that any property viewings are carried out in accordance with the client’s wishes, having due regard for the security and personal safety of all parties.

This chapter focuses on specific additional advice for commercial letting agents or agents involved in lettings practising in England and Wales. Agents practising in Scotland may also find the guidance useful. It also provides specific guidance that will help towards meeting the relevant requirements of the legislation summarised in chapter 10. You can read more about these Acts and Regulations in the specific sections listed below.