Residential property standards > Safety and security
Safety and security
10 Safety and security
This chapter provides guidance on safety and security, including security of data, health and safety at work, personal safety and looking after the safety of others.
Following this guidance will help you to meet the following principles in the Real Estate Agency Code:
To conduct business in an honest, fair, transparent and professional manner.
To carry out work with due skill, care and diligence, and ensure that staff employed have the necessary skills to carry out their tasks.
To ensure that any property viewings are carried out in accordance with the client's wishes, having due regard for security and the personal safety of all parties.
This chapter also provides specific guidance for residential agents operating in England and Wales that will help towards meeting the relevant requirements of the legislation summarised in Chapter 12. You can read more about these Acts and Regulations in the specific sections listed below.
- Control of Substances Hazardous to Health Regulations 2002 (in 12.7.7)
- Data Protection Act 1998 (in 12.5.1)
- Equality Act 2010 (in 12.4.2)
- Estate Agents Act 1979 (in 12.2.6)
- Freedom of Information Act 2000 (in 12.5.4)
- Health and Safety at Work etc. Act 1974 (in 12.7.1)
- Human Rights Act 1998 (in 12.5.3)
- Manual Handling Operations Regulations 1992 (in 12.7.9)
- Privacy and Electronic Communications (EC Directive) Regulations 2003 (in 12.5.2)
- Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (in 12.7.6)
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