Ending the instruction

9 Ending the instruction

This chapter provides guidance on ending the instruction with your client. The instruction could be ended by either you or your client. It may be at the natural end of your work or as a result of a decision taken by you or your client.

Following this guidance will help you to meet the following principles in the Real Estate Agency Code:


To conduct business in an honest, fair, transparent and professional manner.


To carry out work with due skill, care and diligence, and ensure that staff employed have the necessary skills to carry out their tasks.


To ensure that all their communications are fair, clear, timely and to be transparent in all dealings with clients.

This chapter also provides specific guidance for residential agents operating in the UK that help towards meeting the relevant requirements of the legislation summarised in Chapter 12. You can read more about these Acts and Regulations in the specific sections listed in the table below.