Acting for the landlord: letting the property

6 Acting for the landlord: letting the property

This chapter provides guidance on marketing a rental property for a landlord from the securing of instructions to finalising the tenancy agreement. It should be read in conjunction with other relevant sections of these standards and is specific to practice in the UK. Following this guidance will help you to meet these principles in the Real Estate Agency Code:


To conduct business in an honest, fair and professional manner


To carry out work with due skill, care and diligence, and ensure that staff employed have the necessary skills to carry out their tasks.


Not to discriminate unfairly in any of their dealings


To ensure that all their communications are fair, clear, timely, and transparent in all dealings with clients.


To ensure that all their advertising and marketing material is honest, decent and truthful.


To ensure that any client money is held separately from other monies, and is covered by adequate insurance.

To ensure that they make it clear to all parties for whom they are acting, and the scope of their obligations to each party.  

11. Where provided as part of their service, to give a realistic assessment of the likely selling or letting price to their client, based on market evidence and using their best professional judgment
12. To ensure that any property viewings are carried out in accordance with the client's wishes, and have due regard for security and the personal safety of all parties.

This chapter also provides specific guidance for residential agents operating in the UK that will help towards meeting the relevant requirements of the legislation summarised in Chapter 12. You can read more about these Acts and Regulations in the specific sections listed in the table below.