Acting for the buyer

5 Acting for the buyer

This chapter provides guidance for agents acting for buyers. This does not include offering additional services to buyers through an agency when acting for a seller. In this chapter it is assumed that you have no contract with or instructions from the seller. You will be acting as a property search agent. You should ensure that you solely represent the interests of the buyer in this situation.

Following this guidance will help you to meet the following principles in the Real Estate Agency Code:


To conduct business in an honest, fair, transparent and professional manner.


To carry out work with due skill, care and diligence, and ensure that staff employed have the necessary skills to carry out their tasks.


To do the utmost to avoid conflicts of interest and, where they do arise, to deal with them openly, fairly and promptly.


To ensure that all their communications are fair, clear, timely and transparent in all dealings with clients.


To ensure that they make it clear to all parties for whom they are acting the scope of their obligations to each party.

This chapter also provides specific guidance for residential agents operating in the UK that will help towards meeting the relevant requirements of the legislation summarised in Chapter 12. You can read more about this Act in the section listed below.